Current Support Document Guidance

Submit the request first

Describe the issue without attaching a file. If a document is necessary, TNC Support will provide an approved secure delivery method after reviewing the request and verifying the appropriate recipient.

Keep sensitive information out

Do not place passwords, one-time codes, full payment-card data, bank credentials, Social Security numbers, medical records, government identification, or unrelated sensitive information in a ticket or message.

Do not use an unapproved workaround

Do not send a private document to an address, link, or storage location unless TNC Support supplied that method for the request. A support ticket alone does not authorize document delivery.