Access or recover your portal account
Restore access when you cannot sign in or no longer have the correct access method.
Open guideSEARCHABLE HELP
Knowledge Center
Practical guidance for account access, talent activity, employer workflows, partner coordination, billing, portal issues, privacy, security, and legal support.
Verification code is missing or expired
Resolve delayed, missing, or expired verification codes without exposing the code itself.
Open guideUpdate your name, contact details, or preferences
Request corrections to profile information or communication preferences.
Open guideAdd or remove an authorized employer user
Manage client team access without sharing account credentials.
Open guideCreate or update your candidate profile
Keep your experience, availability, location, and opportunity preferences current.
Open guideUpload or replace a resume or credential
Add a current resume, certification, license, or requested supporting document.
Open guideCheck an application or opportunity status
Review the most recent recorded stage for an application or recruiting opportunity.
Open guideWithdraw from a role or pause your search
Stop consideration for one role or pause broader recruiting activity.
Open guideSchedule or reschedule an interview
Request help with interview availability, conflicts, or scheduling instructions.
Open guideCorrect candidate information or representation consent
Report inaccurate candidate information or clarify authorization connected to an opportunity.
Open guideStart a new hiring request
Begin a structured request for recruiting or talent services.
Open guideUpdate an active role or hiring requirement
Record changes to compensation, location, duties, qualifications, interview steps, or deadlines.
Open guideReview a candidate submission and provide feedback
Keep candidate movement timely with structured, job-related feedback.
Open guideReport an urgent hiring impact
Escalate a documented issue threatening a confirmed start, interview, operation, or contractual deadline.
Open guideComplete Partner Network onboarding
Resolve onboarding, agreement, profile, or access requirements.
Open guideSubmit a referral or introduction securely
Route an authorized candidate, client, employer, or business introduction through the correct workflow.
Open guideCheck a referral or engagement status
Request the current recorded stage of an authorized partner referral.
Open guideFind an invoice or payment instructions
Locate an invoice, due date, receipt, or approved payment method.
Open guideQuestion or request correction of an invoice
Report a suspected billing error or request clarification before making an incorrect payment.
Open guideA portal page or form is not working
Report a page that will not load, save, submit, or display correctly.
Open guideUpload or attachment failed
Resolve rejected, incomplete, or unavailable file uploads.
Open guideUse protected messages and track a ticket
View updates, send protected replies, and preserve the complete support history.
Open guideRequest access, correction, or deletion of personal data
Submit a privacy request concerning personal information associated with TNC services.
Open guideReport a privacy, security, or legal concern
Escalate suspected unauthorized access, improper disclosure, compromised credentials, or formal correspondence.
Open guide