Technical & Portal Issues

Use protected messages and track a ticket

View updates, send protected replies, and preserve the complete support history.

Reviewed July 31, 20263-step guide

What to do

  1. 01

    Open Ticket Status and enter the reference plus private access key.

  2. 02

    Review the latest status and respond inside the existing thread.

  3. 03

    Keep credentials private and avoid duplicate tickets for the same issue.