Account & Access

Verification code is missing or expired

Resolve delayed, missing, or expired verification codes without exposing the code itself.

Reviewed July 31, 20263-step guide

What to do

  1. 01

    Confirm the destination address or number is correct.

  2. 02

    Check filtered, spam, junk, and blocked-message folders.

  3. 03

    Request one new code; if it still fails, submit a ticket with the approximate attempt time.

Important

Never include an active verification code in a support ticket.