Access or recover your portal account
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Open guideTNC Executive Assistant (T.E.A.)
Support,
coordinated.
One dedicated destination for candidates, clients, partners, account holders, and service providers to find answers, submit requests, exchange protected messages, and track support activity.
24/7 ticket intakeProtected support threads8 support categories10 knowledge guides
START HERE
Choose the shortest path to resolution.
Search first, create one ticket when needed, and keep every follow-up inside the same protected thread.
01
Search Help
Find direct answers across 10 searchable guides.
Open Knowledge Center →02Submit a Ticket
Share one clear request and keep its follow-up in one place.
Start Support Request →03Check Status
View status, updates, and protected messages.
Open Protected Thread →04Contact TNC
Return to the public website for general company and relationship information.
Visit Contact →KNOWLEDGE CENTER
Answers for the services you use.
Check or reply to a support ticket
View updates and keep follow-up messages in the same protected thread.
Open guideReport a page or form that is not working
Give Support the details needed to reproduce a website problem.
Open guideAsk about a listed opportunity
Keep a question connected to the specific role shown on the TNC Careers site.
Open guideAsk about hiring or client services
Reach the right team when you need recruiting guidance or help with an existing relationship.
Open guideAsk about the Partner Network
Get help with a partner relationship, referral question, or protected access issue.
Open guideSUPPORT TOPICS
Choose the topic that best fits your request.
01→02→03→04→05→06→07→08→
Candidate & Talent Support
Opportunity questions, career guidance, representation, and candidate support.
Client Support
Hiring needs, recruiting questions, existing relationships, and client access.
Partner Network Support
Partner questions, referrals, introductions, documentation, and access.
Account & Access
Sign-in, permissions, verification, and authorized-user changes.
Billing, Invoices & Payments
Invoices, payment instructions, receipts, and billing corrections.
Technical & Portal Issues
Page errors, form issues, broken links, and site availability.
Privacy, Security & Legal
Data requests, security concerns, agreements, and legal correspondence.
General Support
Requests that do not clearly fit another category.
PRIORITY & ESCALATION
Urgent issues receive the fastest review.
TNC reviews the real impact, deadline, safety, privacy, and available workarounds before confirming priority.
P1 — Critical
Expedited triage; aim to begin review within four business hours when received during monitored periods.Active security or privacy incident, suspected payment fraud, platform-wide failure, or an imminent confirmed event blocked with no workaround.
P2 — High
Aim to begin review within one business day.A major function is impaired or a time-sensitive hiring, interview, billing, or access issue has no reasonable workaround.
P3 — Standard
Aim to begin review within two business days.Routine account, candidate, client, partner, billing, or technical request with limited impact or a workaround.
P4 — Low
Aim to begin review within three business days.General information, documentation, non-urgent how-to help, feedback, or an enhancement request.
These are planning targets for initial review, not guaranteed response or resolution times. Any executed agreement containing a specific service level controls.
COMMON QUESTIONS
Before you submit.
What information should I include?
Identify the affected portal, job, invoice, service, or record; explain what happened; describe the current impact; and state the action you need. Do not include passwords or unnecessary highly sensitive information.
Can I include documents?
Not yet. Submit the request without files. If a document is necessary, Support will provide an approved secure delivery method after reviewing the request.
How do I reply after submitting?
Use Ticket Status with the reference and private access key from your receipt. All requester and support replies remain organized inside the same protected thread.
Can I mark every request critical?
You may request P1, but TNC may raise or lower priority after verifying impact, urgency, available workarounds, and governing service terms.
What if I lose my access key?
Submit an Account & Access ticket or contact TNC Support. Identity verification may be required before protected access can be restored.
Is the portal for emergencies?
No. For an immediate threat to personal safety, contact the appropriate emergency authority. Submit an active security or privacy incident as P1 and call the Direct number with the ticket reference.
READY WHEN YOU ARE
Turn the issue into an organized next action.
Submit one request. Save the receipt. Continue in the protected thread.