Access or recover your portal account
Restore access when you cannot sign in or no longer have the correct access method.
Open guideTWELVE NINETY CONNECTIONS SUPPORT
Support,
coordinated.
One dedicated destination for candidates, employers, clients, partners, account holders, and service providers to find answers, submit requests, exchange protected messages, and track support activity.
24/7 ticket intakeProtected support threads8 routed categories24 knowledge guides
START HERE
Choose the shortest path to resolution.
Search first, create one ticket when needed, and keep every follow-up inside the same protected thread.
01
Search Help
Find direct answers across 24 searchable guides.
Open Knowledge Center →02Submit a Ticket
Create a durable support record with routing and priority.
Start Support Request →03Check Status
View activity, attachments, and protected messages.
Open Protected Thread →04Secure Conversations
Continue when a case or invitation requires controlled exchange.
Open Secure Conversations ↗KNOWLEDGE CENTER
Answers built around the actual ecosystem.
Verification code is missing or expired
Resolve delayed, missing, or expired verification codes without exposing the code itself.
Open guideUpdate your name, contact details, or preferences
Request corrections to profile information or communication preferences.
Open guideAdd or remove an authorized employer user
Manage client team access without sharing account credentials.
Open guideCreate or update your candidate profile
Keep your experience, availability, location, and opportunity preferences current.
Open guideUpload or replace a resume or credential
Add a current resume, certification, license, or requested supporting document.
Open guideINTELLIGENT ROUTING
Eight support lanes. One accountable intake.
01→02→03→04→05→06→07→08→
Candidate & Talent Support
Profiles, applications, interviews, representation, and opportunity status.
Employer & Client Support
Hiring requests, active searches, submissions, feedback, and client access.
Partner Network Support
Onboarding, referrals, introductions, documentation, and coordination.
Account & Access
Sign-in, permissions, verification, and authorized-user changes.
Billing, Invoices & Payments
Invoices, payment instructions, receipts, and billing corrections.
Technical & Portal Issues
Page errors, failed forms, upload problems, broken links, and availability.
Privacy, Security & Legal
Data requests, security concerns, agreements, and legal correspondence.
General Support
Requests that do not clearly fit another category.
PRIORITY & ESCALATION
Urgency is assigned by verified impact.
Requested priority is reviewed against actual operational, financial, security, privacy, and deadline risk.
P1 — Critical
Expedited triage; aim to begin review within four business hours when received during monitored periods.Active security or privacy incident, suspected payment fraud, platform-wide failure, or an imminent confirmed event blocked with no workaround.
P2 — High
Aim to begin review within one business day.A major function is impaired or a time-sensitive hiring, interview, billing, or access issue has no reasonable workaround.
P3 — Standard
Aim to begin review within two business days.Routine account, candidate, client, partner, billing, or technical request with limited impact or a workaround.
P4 — Low
Aim to begin review within three business days.General information, documentation, non-urgent how-to help, feedback, or an enhancement request.
These are planning targets for initial review, not guaranteed response or resolution times. Any executed agreement containing a specific service level controls.
COMMON QUESTIONS
Before you submit.
What information should I include?
Identify the affected portal, job, invoice, service, or record; explain what happened; describe the current impact; and state the action you need. Do not include passwords or unnecessary highly sensitive information.
How are attachments handled?
Accepted files are stored privately and enter a quarantined review state. The ticket-wide maximum is five files, 10 MB each and 25 MB combined. Unsupported or unsafe files are rejected.
How do I reply after submitting?
Use Ticket Status with the reference and private access key from your receipt. All requester and support replies remain organized inside the same protected thread.
Can I mark every request critical?
You may request P1, but TNC may raise or lower priority after verifying impact, urgency, available workarounds, and governing service terms.
What if I lose my access key?
Submit an Account & Access ticket or contact TNC Support. Identity verification may be required before protected access can be restored.
Is the portal for emergencies?
No. For an immediate threat to personal safety, contact the appropriate emergency authority. Submit an active security or privacy incident as P1 and call the Direct number with the ticket reference.
READY WHEN YOU ARE
Turn the issue into an organized next action.
Submit one request. Save the receipt. Continue in the protected thread.