General Support | TNC Support

01

Who is requesting support?

Use the contact details connected to the affected record when possible.

Requester type *Full name *Email address *Organization

02

Describe the request

One clear request per ticket creates the strongest support record.

Support category *Subject *Request details *

Affected portal, job, invoice, or recordRelevant date or deadline

Business or personal impact *

03

Priority and response

TNC may adjust priority after verifying impact, urgency, and available workarounds.

Requested priority *P1 — CriticalActive security or privacy incident, suspected payment fraud, platform-wide failure, or an imminent confirmed event blocked with no workaround.Expedited triage; aim to begin review within four business hours when received during monitored periods.P2 — HighA major function is impaired or a time-sensitive hiring, interview, billing, or access issue has no reasonable workaround.Aim to begin review within one business day.P3 — StandardRoutine account, candidate, employer, partner, billing, or technical request with limited impact or a workaround.Aim to begin review within two business days.P4 — LowGeneral information, documentation, non-urgent how-to help, feedback, or an enhancement request.Aim to begin review within three business days.

Preferred response method *

04

Keep sensitive documents out

File attachments are not accepted in Support yet.

Submit the request first without files.

If a document is necessary, Support will provide an approved secure delivery method after reviewing the request. Do not place passwords, access codes, payment credentials, government identification, medical records, or other unnecessary sensitive information in the form.

Read the current document-sharing guidance →

Planning targets are not guaranteed resolution times. Any executed agreement containing a specific service level controls.